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The evolution of simpler technology has made Chatbots an integral part of businesses in recent times. However, if you think Chatbots are just a decade old or so, you need to turn the pages of history, and you will come across ELIZA, a program developed by Alan Turing and Joseph Weizenbaum in 1966. While chatbots can do many things, In this blog, we will touch [...]
Read MoreChatbots optimise website performance by being a highly-available and highly-reliable customer-business conduit. Chatbots started gaining traction in early 2016 when Google bought API.ai and turned it into DialogFlow. Business Community realised that Chatbots could be leveraged and optimised to deliver much more than visitor engagement. Evolution of Websites as a means of sales and Marketing: Back in the early 2000s, websites used to be a [...]
Read MoreChatbots are the most sought after customer engagement and experience technology tool of the 21s century. Chatbots are software applications that 'chat' with users using pre-defined logic, intent understanding, intuitiveness and intelligence. Though chatbots have gained attention recently, a chatbot's first instance dates back to 1966 when ELIZA was set up at MIT. Chatbots have revolutionised customer engagement and experience by providing highly-available and highly-reliable [...]
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